Privacy Policy
Blink Charging cares about your privacy and always acts in in accordance with the
stipulations of privacy legislations, including the General Data Protection Regulation
(GDPR). This privacy statement wishes to inform you about the processing of your personal
data when visiting our website(s) (hereinafter referred to as “the Website”), disclosure and
transfer of your personal data, and the rights you have with regards to the processing of
your personal data. These Websites are available at https://www.blinkcharging.be/ and
also include any subsite or application operated by or on behalf of Blink Charging (referred
to respectively as Blink Charging’s “services”, “products” or “Website(s)”). The terms of this
Privacy Statement form an inseparable part of the General Terms and Conditions of this
Website and, in the event that you also enter into an agreement with Blink Charging for the
supply of one or more products or services, the terms and conditions applicable to such
agreement(s). If you have any questions or comments on this privacy statement or about
the protection of your personal data by Blink Charging, please contact us through one of the
channels mentioned in the next section.
1. Who we are
1.1. “We”, “us” or “our” means: Blink Network BV. We act as data controller for the
personal data we gather through your use of our website. If you have any
questions, concerns or complaints regarding this Privacy Statement or our
processing of your personal data or you wish to submit a request to exercise your
rights, you can contact us: Via-mail: support.nl@blinkcharging.com, to the
attention of our Data Protection Officer.
2. Why do we process your personal data
2.1. We collect and process your personal data for the following purposes:
a) Certain data is necessary for the provision of appropriate offers, for the
conclusion of contracts and for the proper performance of the contract.
b) The use of personal data is necessary for billing and reimbursement
purposes.
c) Data may be used to send appropriate newsletters or communications.
d) Data may be used to conduct market research and analysis.
e) Data may be used to improve our services and customer service, and handle
complaints.
f) Data may be used for direct marketing purposes. This way Blink Charging
can keep you informed.
2.2. You will only receive newsletters, promotions or product updates if you have
actively consented. You may withdraw your consent at any time by clicking the
unsubscribe link in our emails or by contacting support.nl@blinkcharging.com.
Your marketing preferences do not affect your access to core Blink Drive services.
3. Use of personal data in Blink Drive.
3.1. Blink Drive is Blink Charging’s e-mobility service provider (eMSP) platform for EV
drivers in Belgium and the Netherlands. When you use the Blink Drive mobile app
or customer portal, we collect and process the following types of data, in addition
to the purposes outlined above:
a. Location data (if permission is granted): to help you find nearby charging
stations. This data is used only in real-time and is not stored after your
session, unless required for billing or support.
b. Session data and vehicle information: such as license plate, car model, and
charging history.
c. App diagnostics and usage data: to improve the stability, performance, and
features of the app.
This data allows us to provide, personalize, and maintain the Blink Drive service,
including account management, charging activity, billing, and support.
4. What personal data do we process
4.1. When you want to make use of our contact form or if you request a quote or
charge card, we process the following personal data:
a) Identification data: first and last name, charging card number
b) Contact data: e-mail address, phone number and address
c) Professional data: company name
d) We also process any personal data that you choose to put in the designated
blank field (please do not provide us with any sensitive information, such as
health information, information pertaining to criminal convictions, or credit
card/account numbers).
4.2. When using our customer portal or app, we process the following personal data:
a) Identification data: first and last name, charging card number, license plate, car
type
b) Charge session data: time of start and stop of charging session, location of
charging pole, charging power of the car, amount of kWh charged, car type
c) Address, including house number, street, city, postal code and country for the
purposes of billing details and postal details.
4.3. When you enter into a contract with us or a partner for the use of a charging card
or the installation of a charging station, we may process the following personal
data:
a) Identification data: first and last name, customer number, charging card
number, phone number, cell phone number, e-mail, address
b) Financial identification data: bank account number
c) Charge session data: time of start and stop of charging session, location of
charging pole, charging power of the car, amount of kWh charged, car type
d) Professional data: company name, function title
4.4. We also collect and process data collected through your use of our Website(s)
(browsing). This data may include the date and time of your visit (timestamp), the
type of browser you use, your IP address, the pages visited, the operating system
you use or the domain name of the Website by which you came to the respective
Website, or by which you leave it.
5. Legal ground for processing your personal data
5.1. In principle, we collect and process your data on the basis of the contractual
relationship we have with you as a result of your application or request in
connection with a charging card or charging station and the resulting contract(s),
as well as a result of the request to assist you in the management and
maintenance of installed facilities. Where the processing is not necessary to carry
out the contractual relationship, it is based on your explicit consent or our
legitimate interests as a company, in particular the freedom of enterprise and
information. In doing so, we always ensure that a balance exists between our and
your interests, for example by granting you a right of objection. If we process
personal data for purposes other than those set out in this statement, we will
provide you with information about the new purpose and any other necessary
information before we begin the new processing.
6. Providing your personal data to others
6.1. Under given circumstances, when the delivery of the relevant product or service
requires it, or to support the technical, administrative and/or financial
processing, your personal data may be transferred and processed to one or more
third parties. Blink Charging has concluded a separate agreement with these
companies, in which the processing of personal data is explicitly regulated, and
the possible exercise of rights of data subjects was included. Unless you have
given your express consent, your personal data will not be used for promotional
purposes.
7. Use of third-party services and international data transfers
7.1. To support the Blink Drive mobile application and portal, we may use third-party
services or SDKs (e.g., analytics or error reporting tools). These partners may
process limited user data to improve functionality and ensure the performance
and security of the service.
7.2. In some cases, your personal data may be transferred to service providers located
outside the European Economic Area (EEA), such as in the United States. We
ensure such transfers are protected by legally approved safeguards, including:
a) Standard Contractual Clauses (SCCs) issued by the European Commission, or
b) An adequacy decision confirming an adequate level of protection.
7.3. We only work with partners who meet strict data protection and security
standards.
8. Retention of your personal data
8.1. Blink Charging commits itself not to retain your personal data longer than is
legally required or necessary for the performance of the aforementioned
processing activities. The contact information we receive from you when using
the contact form, and the user information, in the light of using our website, will
never be stored for a period longer than 10 years. If you are a customer for the
supply of a charging station and/or a charging card, we will keep your data for 10
years after your contract with Blink Charging ends. If you contact us with a
request to be forgotten, we will delete or anonymize your data, unless Blink
Charging is obliged to process it for a longer period. For example, Blink Charging
is required to keep certain accountancy documents, records, invoices, etc. for
periods laid down by law. Consequently, these data cannot be “forgotten” to the
extent that these limitation periods have not yet expired.
9. Protection of your personal data
9.1. We know how important it is to manage and protect your personal data securely.
We use appropriate technical and organizational measures in such a way that the
processing complies with the requirements of national and European legislation.
The personal data we hold about you may be transferred to, or stored at, a
destination outside the European Economic Area (EEA). Your personal data may
also be processed by organizations that work for us or for one of our suppliers
outside the EEA. We take appropriate steps to ensure that your personal data
remains adequately protected and used in accordance with this Statement.
10. Your rights and how to exercise them
10.1. To exercise any of your rights, please send us a written request through one of the
channels mentioned at the top of this Privacy Statement. We will respond to your
request without undue delay, but in any event within one month of the receipt of
the request.
10.2. The right to access: You have the right to access all personal data that we
process about you. You can also receive a copy of this data, which we will send to
you on paper or digitally. You can do this by contacting our DPO by sending an
email to privacy.be@blinkcharging.com.
10.3. The right to rectification: If the personal data we hold about you is inaccurate or
incomplete, you have the right to have this information rectified or, considering
the purposes of the processing, completed.
10.4. The right to erasure (right to be forgotten): You have the right to request the
removal of your personal data if they are no longer necessary in the light of the
purposes of this privacy statement or if you withdraw your consent to the
processing. You can do this by contacting our DPO by sending an email
to support.nl@blinkcharging.com.
Please note: We are not obliged to remove your personal data if we have to or
may keep them because of a legal obligation.
10.5. The right to restrict processing: You have the right to restrict the processing of
your personal data (meaning that the personal data may only be stored by us and
may only be used for limited purposes), if:
a) You contest the accuracy of the personal data (and only for as long as it takes to
verify that accuracy);
b) The processing is unlawful and you request restriction (as opposed to exercising
the right to erasure);
c) We no longer need the personal data for the purposes of our processing, but you
require personal data for the establishment, exercise or defense of legal claims;
or,
d) You have objected to processing, pending the verification of that objection.
10.6. In addition to our right to store your personal data, we may still otherwise
process it but only:
a) with your consent;
b) for the establishment, exercise or defense of legal claims;
c) for the protection of the rights of another natural or legal person; or,
d) for reasons of important public interest.
10.7. We will inform you before we lift the restriction of processing.
The right to data portability: To the extent that the legal basis for our
processing of your personal data is consent, and such processing is carried out by
automated means, you have the right to receive your personal data from us in a
structured, commonly used and machine-readable format. However, this right
does not apply where it would adversely affect the rights and freedoms of others.
You also have the right to have your personal data transferred directly to another
company, if this is technically possible, and/or to store your personal data for
further personal use on a private device.
10.8. The right to object to processing: If you feel that we are not using your personal
data correctly, you may object to such processing, such as processing in the
context of newsletters or other processing that is not necessary in the context of
our products and services. You can do this by contacting our DPO by sending an email to privacy.be@blinkcharging.com.
10.9. The right to complain to a supervisory authority: If you consider that our
processing of your personal information infringes data protection laws, you have
a legal right to lodge a complaint with a supervisory authority responsible for
data protection. You may do so in the EU member state of your habitual residence,
your place of work or the place of the alleged infringement.
11. Amendments to the Privacy Statement
11.1. We reserve the right to modify this Privacy Statement at any time, and without
prior notice, by posting an amended Privacy Statement on the website. You will
always be able to consult the most recent version of the Privacy Statement on the
website. This Privacy Statement was revised last on 06/08/2025.