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Privacy Policy

Effective Date: 25/08/2023

1. Introduction

Welcome to Blink Charging Nederland BV ("we," "us," "our," or the "Company"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and services related to electric vehicle (EV) charging.

2. Information we collect

We may collect and process various types of information when you use our website and EV charging services:

  • Personal information: This includes your name, contact information, billing details, and any other information you provide to us

  • Usage information: we collect information about how you interact with our website and services, including IP addresses, browser types, device types, pages visited, and the actions you take

  • Location data: with your consent, we may collect location information to provide location-based services related to EV charging

3. How we use your information

We will use your information to provide any products and services that you’ve requested, in order to:

  • Providing and maintaining our EV charging services

  • Processing payments and invoices

  • Sending you relevant updates and notifications

  • Responding to your inquiries and providing customer support

  • Analysing and improving our website and services

  • Complying with legal obligations

  • To improve our products and services

  • To offer you other services that we believe may benefit you unless you ask us not to

We will only use your information when we’re allowed to by law eg. carrying out an agreement we have with you, or fulfilling a legal obligation, or because we have a legitimate business interest, or where you agree to it

4. Legal basis for processing

We process your personal information based on various legal grounds, including your consent, the necessity to perform a contract, compliance with legal obligations, and our legitimate interests in providing and improving our services.

5. Sharing your information

We may share your information with other companies that we work in partnership with. We may also share your information with others outside of the organisation in connection with our products and services.

We may share your information with third parties under certain circumstances, including:

  • Service Providers: we may share your information with third-party service providers who assist us in delivering our services, such as payment processors and technical support providers

  • Legal Requirements: we may share your information when required to do so by law, regulation or legal process

6. Your rights

You have certain rights regarding your personal information, including:

  • Access: you can request a copy of the personal information we hold about you

  • Rectification: you can correct or update inaccurate or incomplete personal information

  • Erasure: you can request the deletion of your personal information under certain circumstances

  • Restriction: You can request restrictions on the processing of your personal information

  • Data portability: you can request a copy of your personal information in a structured, machine-readable format

7. Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction.

8. International transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) that may have different data protection standards. We ensure that such transfers are compliant with applicable data protection laws.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our website or other means. Please review the policy periodically.

10. Contact us

Als je vragen of opmerkingen hebt over dit privacybeleid of onze gegevenspraktijken, kunt je contact met ons opnemen via support.nl@blinkcharging.com.

Data we collect and how we use it

Categories of Personal Information We CollectExamples of Use
Identifiers (such as name, email address, phone number, vehicle’s vin and license plate number)Providing the Service, including registering an account for you Fixing and improving the Service Marketing and advertising Communicating with you, e.g., customer support Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Commercial information (such as transaction data, charging station use data)Providing the Service, including providing you with charging stations Fixing and improving the Service Marketing and advertising Communicating with you Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Financial data (such as the last four digits of payment cards)Providing the Service, including providing you with charging stations Fixing and improving the Service Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Internet or other network or device activity (such as IP address, unique device identifier, advertising, app identifiers, browsing history, cookies, screen recording of usage, or other usage dataProviding the Service, including providing you with charging stations Fixing and improving the Service Marketing and advertising Usability Improvements Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Location information (general location, and, if you provide permission, precise GPS location)Providing the Service, including providing you with charging stations Fixing and improving the Service Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Sensory information (such as audio recordings if you call our customer service)Providing the Service, including providing you with charging stations Fixing and improving the Service Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Other information that identifies or can be reasonably associated with you (such as communications you send us)Providing the Service, including providing you with charging stations Fixing and improving the Service Marketing and advertising Communicating with you Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Social Media Data; User Content Providing the Service, including providing you with charging stations Fixing and improving the Service Marketing and advertising Communicating with you Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Charging Network Data Providing the Service, including providing you with charging stations Fixing and improving the Service Marketing and advertising Communicating with you Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Blink Charging Station Data (Hosts)Providing the Service, including providing you with charging stations Fixing and improving the Service Marketing and advertising Communicating with you Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies
Device/Usage InformationProviding the Service, including providing you with charging stations Fixing and improving the Service Marketing and advertising Communicating with you Analyzing use of the Service Preventing, detecting, investigating, and responding to fraud, unauthorized access/use of the Service, breaches of terms and policies