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Complaints Policy


At Blink Charging UK Limited, we are committed to providing reliable and accessible electric vehicle charging services. If the services do not go as expected, we are here to help resolve any issues as quickly and effectively as possible.

Our Complaints Policy outlines the steps we take to address your concerns, ensuring you receive the support you need.

How to Get in Touch

If you experience a problem with our charging services or have any questions, you can reach us through:

  • 24/7 Helpdesk: Available at any time, with calls answered within two minutes. The helpdesk number is displayed on the charging point, on our app, and on our website 0800 2088 007.  

  • Website: Use the contact form available on our website Contact Us.

  • Email: Reach out to our customer support team via the email address listed on our website Support.UK@Blinkcharging.com.  

Our Complaints Process

  1. Raising a Complaint
    When you contact us with a complaint, one of our Customer Services Advisors will log and categorise your case.

  2. First Review

    • If the issue can be resolved immediately by our Customer Service Team Leader, we will provide a resolution and close the case.

    • If not, your complaint will be escalated to our Operations Manager.

  3. Escalation to the Operations Manager

    • The Operations Manager will review your complaint and work toward a resolution.

    • If more support is needed, the relevant department will step in to help resolve the issue.

  4. Further Investigation

    • If required, we may ask you to provide more details or submit your complaint in writing to our customer support email address Support.uk@blinkcharging.com.

    • The Director of the relevant department will then review the case and respond to you directly.

  5. Final Steps

    • If we are unable to resolve your complaint to your satisfaction, we will issue a letter of deadlock, which you can take to an external regulatory body, such as the Energy Ombudsman or the Information Commissioner’s Office (ICO).

We are committed to cooperating fully with any independent investigation by external regulatory bodies.

Our Service Standards

  • Complaints are acknowledged as soon as they are logged.

  • We aim to provide an initial response within 5 working days.

We value your feedback and are always working to improve our service.