Thank you for choosing Blink. Below you will find answers to the most commonly asked questions about charging your electric vehicle on Blink’s EV charging stations. For additional information or assistance please call us at 888-998-2546.
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SemaConnect Members
- Solid Blue – There is no vehicle plugged into the station. It is working and available for use.
- Flashing Green – There is an electric vehicle plugged into the station and the station is delivering a charge. This vehicle does not have a full battery.
- Solid Green – There is an electric vehicle plugged into the station, and the charge is complete. The vehicle has a fully charged battery.
- Solid Red – The station has experienced a ground fault and is currently unable to deliver a charge.
After creating your account, you can also save a credit/debit card, choose your preferred notifications, request a SemaConnect Network Pass, and request access to a private station.
If you do associate a credit or debit card with your account, your card will be charged an initial $10 to fund your account to pay for future charges. If you change your card in our system, your card will be charged $1 in order to verify your payment and add it to your account. This $1 will go into your SemaConnect Account balance.
- Log into network.semaconnect.com/
- There are two ways to reach the Network Pass section of your SemaConnect account:
- From the Dashboard, click Order a New Pass within the Account Overview section
- From the Main Menu, click My Account, then Network Pass.
- Under the “Order a New Pass” section, enter your shipping address and click the Submit button.
- You should receive your SemaConnect Pass in the mail via USPS within 5-7 business days.
- Log into your account at network.semaconnect.com/.
- There are two ways to activate a Network Pass:
- From the Dashboard, click Add a Pass within the Account Overview section
- From the Main Menu, click My Account, then Network Pass.
- At the top of the Network Pass page, you may see the pass number assigned to you.
- Click the “Pending Activation, Activate Now!” link.
- Confirm or type your Network Pass number in the box in the “Add a Pass” section. Then add your four-digit Validation Code found on the letter you received in the mail with your SemaConnect Pass.
- Click the Save button.
- Use a SemaConnect Pass card
- Use the SemaConnect Virtual Network Pass (VNP)
- Start a charging session through the SemaConnect App, available for iPhone and Android
- Visit network.semaconnect.com on mobile browser
- Call 1-800-663-5633 and press “9” to start a charging session by phone
- Start a charging session through the PlugShare or ChargeHub apps
- Use the credit card reader (Series 8 only)
- Pay with Apple Pay or Google Pay (Series 8 only)
- Hold your pass up to the card reader at the front of the charging head. Your card contains an RFID chip that can be read by the internal card reader to access your account information.
- Follow the prompts on the LCD screen to plug in your vehicle.
- The LED lights at the top of the station will turn from blue to flashing green to indicate that your car has begun a charging session.
Android users:
- Begin by turning on your NFC.
- Hold your phone close to the station’s screen. In most cases, you will need to tap the station screen.
- When NFC is authenticated, your phone may vibrate based on your individual settings.
- Charging will begin and the station’s LED light will turn green after authentication.
- Hold your phone close to the station’s screen.
- Your Apple Wallet will request authentication using your passcode or biometric data.
- Charging will begin and the station’s LED light will turn green after authentication.
Any fees associated with the charging session will be automatically deducted from your SemaConnect account. Please note that fees are set by station owners, not SemaConnect. Please note that while your mobile phone must be unlocked, you do not need to open the SemaConnect app to initiate a charge using a Virtual Network Pass.
- Select that station’s map pin to view Location Details.
- Click the Location Detail bubble to view more details including directions, number of available plugs, rates, hours, and property notes.
- To view stations, tap “Plugs” or the “Show Stations Here” button.
- Select the charging station where you want to charge. The name of each station is listed on its LCD screen, and the station serial number, which begins with the letters BAE, is located on the left side of the station.
- Select the Charge Now button.
- Click Yes to authorize the charging session at the station you have selected. The app will connect to the station to ensure you have permission to charge there.
- If your authorization has been approved, you will receive a message to plug in your vehicle to begin charging. Please plug in your vehicle now to initiate the charging session.
- Call 1-800-663-5633. Choose Option two to speak with a live Customer Service Representative.
- A SemaConnect Customer Service Representative will issue a remote start to your vehicle using your SemaConnect account.
If you DO NOT have a SemaConnect account:
- Call 1-800-663-5633. Choose Option nine to start a charging session. *Please note, you must choose option nine to input your credit card information. For your safety, it is against SemaConnect’s privacy policy for a Customer Service Representative to take your credit card information over the phone.
- Follow the automated prompts to start your charging session. You must have a credit or debit card available to pay for your charging session.
- Enter the numerical portion of the serial number for the station where you are located, followed by the # sign. This serial number begins with the letters BAE; only enter the numbers following these letters.
- Press one to confirm that you are at the correct station.
- The telephone system will let you know what type of fee is being assessed – parking or energy-based, and tell you the cost of parking.
- Press 1 to confirm that you would like to continue with your parking session at that station.
- The system will let you know that you must use a credit card to pay for this service and that you will be assessed a $0.30 cent processing fee in addition to your parking/charging fees. Press 1 if you would like to proceed.
- Enter your credit card information. Be sure to enter two digits for the expiration month and four digits for the expiration year.
- Press 1 to confirm your credit card information and to authorize the session.
- The automated system will then prompt you to plug in your vehicle. You have two minutes to do this. If you do not plug your vehicle in within the two-minute window, the session will time out.
- Once your car is plugged in, the LED lights on the station will turn flashing green to let you know that your charging session has begun.
When you obtain the Access Code to use the private station, log into your account.
- Use the left menu to navigate to My Account > Station Access.
- Copy your invitation code into the field that says “Enter Code Here.”
- Click Save.
- Your Network Administrator must then approve your activation into the system before you can begin utilizing the private stations.
- The associated cost for the charging station should be listed on the LCD screen on the front of the charging station.
- The SemaConnect app lists the station fee when you click on that station’s map pin and then again on the Location Details.
- The PlugShare app lists the station cost when you click that station’s map pin.
- If you are paying through the 1-800 number, the station fees will be recited before you are prompted to input your credit card information. **Please note that using the automated system will incur a $20 hold on your credit/debit card. This hold will revert to the actual cost of your session after your bank approves the transaction.
- You can call 1-800-663-5633 and choose option two for Customer Service. Provide the SemaConnect Customer Service Representative with the station’s serial number, found on the left side of the station head, preceded by the capital letters BAE, and the representative will look up that station’s pricing policy.
Blink Members
- Update your contact information
- Customize your Blink profile
- Delete Account
- Update password
- After choosing a new password, click update
- Update or add credit card information
- Update billing address
- View account balance
- Manage auto-refill options
- Create Blink code
- View transaction history
- View your current activated Blink card
- Request or activate a Blink card
- Rename your card
- Add a new vehicle
- Update or delete your vehicle information
- View Blink public charging history
- View how much kWh energy was consumed, gallons of fuels have been saved and pounds of CO2 have been reduced by your Blink public charging history
- View home charging history
- View how many kWh of energy was consumed, gallons of fuel have been saved and pounds of CO2 have been reduced by your Blink home charging History