Thank you for choosing Blink. Below you will find answers to the most commonly asked questions about charging your electric vehicle on Blink’s EV charging stations. For additional information or assistance please call us at 888-998-2546.
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Blink Membership
Anyone can charge at a public Blink charging station. No membership is required. If you are not a Blink member, download the Blink Charging mobile app and start a charge session as a guest or pay with an RFID credit card. Becoming a Blink Member does have its advantages. As a member, drivers receive discounted rate at public charging stations on the Blink Network across the country.
No. Becoming a Blink Member is free.
As a Pro member, you received discounted charging at Blink charger, you can conveniently load funds into your account via the Blink Charging mobile app, set-up auto reloads when funds run low, and as a Pro member you will be the first to know about future discounts, promotions, and giveaways.
No, you may see a $25 authorization fee displayed in the credit card account provided. This is an authorization hold and is not a charge. However, in order to use a Blink charger you will need to add funds to your account. To streamline this process, at the time of account set-up we conveniently ask you to add funds to your account. You are able to skip this step if you’d like but remember, you will need funds in order to charge.
Because who doesn't like surprises? Often, we provide birthday surprises for our members. So, we need to know when to send them your way!
After logging in to your Blink Account on the Blink Charging mobile app, click on the Account tab. This will give you access to manage your account, update your password, payment options, manage your Blink Card and Blink Codes, and update vehicle information, and view your charge history. Manage Account This is where you can manage your Blink Membership and personal details:
- Update your contact information
- Customize your Blink profile
- Delete Account
- Update password
- After choosing a new password, click update
- Update or add credit card information
- Update billing address
- View account balance
- Manage auto-refill options
- Create Blink code
- View transaction history
- View your current activated Blink card
- Request or activate a Blink card
- Rename your card
- Add a new vehicle
- Update or delete your vehicle information
- View Blink public charging history
- View how much kWh energy was consumed, gallons of fuels have been saved and pounds of CO2 have been reduced by your Blink public charging history
- View home charging history
- View how many kWh of energy was consumed, gallons of fuel have been saved and pounds of CO2 have been reduced by your Blink home charging History
No. Your residential Blink unit is tied to your home utility bill. This is a relationship between you and your utility. Fees only apply to commercial Blink chargers that are available in commercial or publicly available areas.
No. However, it is recommended to add funds at the time of sign-up so that you can start using your membership. During the membership process, you can skip this step and choose to add funds after registration if you prefer.
EV 101
Charging rates for our stations are indicated on the chargers. Charging rates are also displayed on the Blink Charging mobile app when you select a charging station. Charging rates vary from location to location, type of equipment. The actual cost to fully charge a vehicle depends on the car. Users should refer to their owner’s manual for battery size and charge speeds to help determine charge costs. On the Blink website, you can find information about charging fees and how they are determined. Blink Customer Support can also help users determine charge costs. You can reach Blink Customer Support at (888) 998-2546.
Most of our charging stations are available for public usage, however, some locations might be restricted to certain groups (i.e. employees or tenants only). Please refer to station details on the Blink Mobile App for more information.
The length of time necessary to charge an EV depends on the rate at which the car can receive a charge. To complete a charge from empty to full on a Level 2 EV charger, it can take a few hours to overnight. Refer to your vehicle’s owners manual for more detailed information.
We offer Level 2 electric vehicle charging stations, which provide a maximum of 240 volts with 80 amps of power to recharge an EV battery quickly, and DC Fast charging stations (DCFC), which are compatible with some electric cars and provide a rapid charge, typically deployed on 480 amp circuits and range from 30kW to 350kW. Please refer to the Blink Map or the Blink Charging mobile app to see what type of EV charging a station offers.
Level 2 charging is the most common EV charging type and is compatible with all electric vehicles sold in the United States. DC Fast Chargers offer a faster charge than Level 2 charging, but it is not compatible with all electric vehicles. For more information, visit our EV Charging Equipment page.
In order to provide the infrastructure required to support EV charging, there are various costs involved, including electricity fees and reimbursement, transaction fees, host payments, service, and maintenance. We consistently review and evaluate our pricing policies.
Charging & Operation
Drivers can access and initiate charging sessions at public Blink EV chargers via the Blink Charging mobile app, the Blink membership card, or customer service.Blink Charging Mobile App*: Once you open the app, you can create or sign into your Blink account. Locate the closest Blink EV charging station on the Blink Charging mobile app. Select a location and view the location's details. Select a station and click "Charge." Click "Start Charge" to begin your charging session. You can pause or stop your charging session anytime via the Blink Charging mobile app. The Blink Charging mobile app is available on Google Play for Android devices and the App Store for iOS devices. You can also charge as a Blink Guest. Click on “Charge as Guest”. Continue through Guest payment verification and the in-app instructions to begin a charge.Blink Membership Card: Hold your Blink RFID member card to the RFID reader on the charger and follow the on-screen instructions. Your Blink card is associated with your Blink Member account and payment information. Drivers can request a free Blink card by becoming a Blink Member and contacting customer service at (888) 998-2546.Blink Customer Support: Call (888) 998-2546 for our customer support team to help you start a charge on a Blink charging station. *Please be advised that to create a Blink Member account or Blink Guest code, a $25 authorization fee will display on the credit card account provided. This is for authorization purposes only, you will be charged. Fees will not be charged to your account until you add funds to your account.*
With a Blink Code or Blink Guest Code you can use any of our publicly available charging stations. Get a Blink Code via the Blink Charging Mobile App: Download the Blink Charging mobile app. If you prefer to charge with a Blink guest code, simply select “Charge as Guest”, enter your payment information and continue to begin your charging session.Call us for a Blink Code if you cannot connect to the Internet or do not wish to use the Blink Charging mobile app at (877) 942-2096. Our team can issue a Blink Code from your account or get you started with a guest Blink code to get you charged. Please note that you can have multiple Blink Codes and that they expire after 12 hours. Your account or credit card will not be charged until you have used the code. Unused codes do not incur costs.
The Blink IQ 200 charging stations are compatible with all electric vehicles that use the J1772 plug, which is standard on all North American vehicles. The Blink units can also charge Tesla model vehicles with the Tesla adapter available directly through Tesla.
When the charge is complete, the charger will display a steady green light at the charger port rather than the flashing green while it is actively charging. In addition, the charger screen will indicate the charge has been completed. Blink members who have opted in for communications may receive a text message, email, or both, alerting them that their charge has been completed. The Blink Charging mobile app can also provide you will notifications. To change notification settings, go to “Account,” click on Notifications, & you can set to opt into the app, SMS, or email notifications. Remember to move your vehicle from the EV spot so that others may charge.
For a Level 2 charger, press the lock release button on the charger connector, unplug it from the car, and return it to the station; the charge will automatically be terminated. Please note that some vehicles have locks on the charging port, and you will be unable to unplug the charging cord unless the car is engaged. If you’re operating a DC Fast Charger, be sure to press the STOP button on the screen before unplugging from your vehicle. On the Blink Charging mobile app, once you select a charging station and begin a charge, you can pause, end, or restart during the session at any time.
Contact the valet or building management alerting them that a non-EV is parked in the EV spot and request to have the vehicle moved so that you can charge.
Typically, no. However, please verify with your building’s management or valet staff for full details.
Once a charge has been initiated, the light on the unit will display blue. The charger screen will also indicate charge status. Most EVs also display current charging status in the dash of the vehicle.
When the power turns back on the unit will go through its reboot and test cycles. Upon successful completion, it will automatically return to its waiting to charge state. To continue charging you will need to initiate a new session.
If there is an issue with the EV charging station or charging, please contact Blink Customer Support at (888) 998-2546 or via email at support@blinknetwork.com, available 24/7. On the Blink Charging mobile app, when you select a station to begin your charging session, click on “Report Issue.” You can choose the issue, describe the issue, and add an image. Once you are done, click “Submit.”
You can locate and view the real-time status (available, in-use, etc.) of Blink’s EV charging stations on the Blink Map or the Blink Charging mobile app, available for iOS or Android devices. On the Blink Charging mobile app, you can search for charger location by zip code, city, business, category, or address, and filter results by speed, availability, hours, or connection type. You can also find Blink EV Charging stations on Google Maps, Apple Maps, and other popular mapping applications.
You can find information regarding EZ-Charge and No Charge to Charge at www.ez-charge.com or by calling Blink Customer Support at (888) 998.2546.
Refunds for fees that are determined to be erroneous will be made to a user’s payment method or Blink member account if the user is assessed for EV charger usage on the Blink Network that has not taken place and the user is able to reasonably prove that this usage has not taken place within 45 days of the charge event. If a member disputes a credit card charge directly with their credit card company, their Blink Membership account will be suspended for the period of the dispute, unless the dispute is tied to a claim for an erroneous fee for usage on the Blink Network that has been proven by the user and accepted by Blink Charging. Credit balances will not be refunded.
Absolutely. If you find a charger is offline, simply start the charging session as you would normally. The station will charge your battery as normal and will store the session information locally. Once the charger comes back online, it will automatically send the session information to Blink. At this point, you will be charged for the session as you normally would.
Yes. In order to enjoy the benefits associated with Nissan's No Charge to Charge ("NCTC") program, you must activate your EZ Charge card on the EZ Charge website and register it with the Blink Network. Any charging sessions on the Blink Network which do not utilize the EZ Charge card and/or utilize non-participating NCTC Blink stations will not be eligible for NCTC benefits.
For instructions on installation and operation of the HQ 150 Home EV Charging Unit please see the instructions manual
If there is an issue with the EV charging station or charging, please contact Blink Customer Support at (888) 998-2546 or via email at support@blinknetwork.com. Our team is available 24/7. On the Blink Charging mobile app, when you select a station to begin your charging session, click on “Report Issue.” You can choose the issue, describe the issue, and add an image. Once you are done, click “Submit.”
Other Support
Please complete this form and we'll contact the property owner/manager to discuss installing an EV Charging station.
