Thank you for choosing Blink. Below you will find answers to the most commonly asked questions about charging your electric vehicle on Blink’s EV charging stations. For additional information or assistance please call us at 888-998-2546.
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SemaConnect Members
SemaConnect utilizes an intuitive LED light system to make it easy for drivers to check station status:
- Solid Blue – There is no vehicle plugged into the station. It is working and available for use.
- Flashing Green – There is an electric vehicle plugged into the station and the station is delivering a charge. This vehicle does not have a full battery.
- Solid Green – There is an electric vehicle plugged into the station, and the charge is complete. The vehicle has a fully charged battery.
- Solid Red – The station has experienced a ground fault and is currently unable to deliver a charge.
To sign up for a SemaConnect Account, visit network.semaconnect.com/ and click the Register button. Fill out the required information, agree to SemaConnect’s Terms of Service and Privacy Policy, then click the Create My Account button. You will receive a verification email from SemaConnect confirming your new account. Click the link to continue with account activation.
After creating your account, you can also save a credit/debit card, choose your preferred notifications, request a SemaConnect Network Pass, and request access to a private station.
A SemaConnect account is free to have, and you do not have to associate a payment method with your SemaConnect account. However, you will only be able to charge your vehicle at free public SemaConnect stations until you choose to add a credit/debit card to your account. You must add a payment method in order to charge at any station with a fee structure, including stations with a free charging period that switches to a fee after a certain amount of time.
If you do associate a credit or debit card with your account, your card will be charged an initial $10 to fund your account to pay for future charges. If you change your card in our system, your card will be charged $1 in order to verify your payment and add it to your account. This $1 will go into your SemaConnect Account balance.
If you choose to associate a payment method with your account, your credit or debit card will be charged an initial $10. This is not a charge by SemaConnect, but instead turns your SemaConnect account into a debit system for charging your electric vehicle. When you use your SemaConnect account at a charging station with a fee, the cost of charging your vehicle will be deducted from your account based on the station’s pricing structure. When your initial $10 is depleted, your saved card will automatically be charged $20 to replenish your account. $20 is the minimum replenishment amount, but you can choose to replenish your card in increments up to $200.
You can request a SemaConnect Pass after creating your SemaConnect Account. To request a pass:
- Log into network.semaconnect.com/
- There are two ways to reach the Network Pass section of your SemaConnect account:
- From the Dashboard, click Order a New Pass within the Account Overview section
- From the Main Menu, click My Account, then Network Pass.
- Under the “Order a New Pass” section, enter your shipping address and click the Submit button.
- You should receive your SemaConnect Pass in the mail via USPS within 5-7 business days.
No. In order to get a SemaConnect Pass, you must request to have one mailed to you by following the steps above. For your security, SemaConnect will only mail a SemaConnect Pass to drivers who request a pass that is linked to their account balance. In order to use your pass, you must first activate it by logging into your SemaConnect account.
- Log into your account at network.semaconnect.com/.
- There are two ways to activate a Network Pass:
- From the Dashboard, click Add a Pass within the Account Overview section
- From the Main Menu, click My Account, then Network Pass.
- At the top of the Network Pass page, you may see the pass number assigned to you.
- Click the “Pending Activation, Activate Now!” link.
- Confirm or type your Network Pass number in the box in the “Add a Pass” section. Then add your four-digit Validation Code found on the letter you received in the mail with your SemaConnect Pass.
- Click the Save button.
The SemaConnect Virtual Network Pass is is available at select SemaConnect charging stations. With VNP, you can initiate a charge using your phone’s Apple Wallet or NFC communications. When viewing a station in the SemaConnect mobile app, VNP-enabled stations will have a VNP icon.
To start a charging session with SemaConnect, you can:
- Use a SemaConnect Pass card
- Use the SemaConnect Virtual Network Pass (VNP)
- Start a charging session through the SemaConnect App, available for iPhone and Android
- Visit network.semaconnect.com on mobile browser
- Call 1-800-663-5633 and press “9” to start a charging session by phone
- Start a charging session through the PlugShare or ChargeHub apps
- Use the credit card reader (Series 8 only)
- Pay with Apple Pay or Google Pay (Series 8 only)
To start a charging session by using your SemaConnect Pass:
- Hold your pass up to the card reader at the front of the charging head. Your card contains an RFID chip that can be read by the internal card reader to access your account information.
- Follow the prompts on the LCD screen to plug in your vehicle.
- The LED lights at the top of the station will turn from blue to flashing green to indicate that your car has begun a charging session.
To start a charging session by using your SemaConnect Virtual Network Pass:
Android users:
- Begin by turning on your NFC.
- Hold your phone close to the station’s screen. In most cases, you will need to tap the station screen.
- When NFC is authenticated, your phone may vibrate based on your individual settings.
- Charging will begin and the station’s LED light will turn green after authentication.
- Hold your phone close to the station’s screen.
- Your Apple Wallet will request authentication using your passcode or biometric data.
- Charging will begin and the station’s LED light will turn green after authentication.
Any fees associated with the charging session will be automatically deducted from your SemaConnect account. Please note that fees are set by station owners, not SemaConnect. Please note that while your mobile phone must be unlocked, you do not need to open the SemaConnect app to initiate a charge using a Virtual Network Pass.
When you have arrived at the station where you want to charge:
- Select that station’s map pin to view Location Details.
- Click the Location Detail bubble to view more details including directions, number of available plugs, rates, hours, and property notes.
- To view stations, tap “Plugs” or the “Show Stations Here” button.
- Select the charging station where you want to charge. The name of each station is listed on its LCD screen, and the station serial number, which begins with the letters BAE, is located on the left side of the station.
- Select the Charge Now button.
- Click Yes to authorize the charging session at the station you have selected. The app will connect to the station to ensure you have permission to charge there.
- If your authorization has been approved, you will receive a message to plug in your vehicle to begin charging. Please plug in your vehicle now to initiate the charging session.
If you DO have a SemaConnect account:
- Call 1-800-663-5633. Choose Option two to speak with a live Customer Service Representative.
- A SemaConnect Customer Service Representative will issue a remote start to your vehicle using your SemaConnect account.
If you DO NOT have a SemaConnect account:
- Call 1-800-663-5633. Choose Option nine to start a charging session. *Please note, you must choose option nine to input your credit card information. For your safety, it is against SemaConnect’s privacy policy for a Customer Service Representative to take your credit card information over the phone.
- Follow the automated prompts to start your charging session. You must have a credit or debit card available to pay for your charging session.
- Enter the numerical portion of the serial number for the station where you are located, followed by the # sign. This serial number begins with the letters BAE; only enter the numbers following these letters.
- Press one to confirm that you are at the correct station.
- The telephone system will let you know what type of fee is being assessed – parking or energy-based, and tell you the cost of parking.
- Press 1 to confirm that you would like to continue with your parking session at that station.
- The system will let you know that you must use a credit card to pay for this service and that you will be assessed a $0.30 cent processing fee in addition to your parking/charging fees. Press 1 if you would like to proceed.
- Enter your credit card information. Be sure to enter two digits for the expiration month and four digits for the expiration year.
- Press 1 to confirm your credit card information and to authorize the session.
- The automated system will then prompt you to plug in your vehicle. You have two minutes to do this. If you do not plug your vehicle in within the two-minute window, the session will time out.
- Once your car is plugged in, the LED lights on the station will turn flashing green to let you know that your charging session has begun.
In order to initiate a charging session at a members-only or private station, you must have a SemaConnect Account and be a member of the private organization. The account administrator for the private organization must invite you to join the organization and provide you with an Access Code.
When you obtain the Access Code to use the private station, log into your account.
- Use the left menu to navigate to My Account > Station Access.
- Copy your invitation code into the field that says “Enter Code Here.”
- Click Save.
- Your Network Administrator must then approve your activation into the system before you can begin utilizing the private stations.
You can determine the station fee in a number of ways:
- The associated cost for the charging station should be listed on the LCD screen on the front of the charging station.
- The SemaConnect app lists the station fee when you click on that station’s map pin and then again on the Location Details.
- The PlugShare app lists the station cost when you click that station’s map pin.
- If you are paying through the 1-800 number, the station fees will be recited before you are prompted to input your credit card information. **Please note that using the automated system will incur a $20 hold on your credit/debit card. This hold will revert to the actual cost of your session after your bank approves the transaction.
- You can call 1-800-663-5633 and choose option two for Customer Service. Provide the SemaConnect Customer Service Representative with the station’s serial number, found on the left side of the station head, preceded by the capital letters BAE, and the representative will look up that station’s pricing policy.
Much like when you swipe your credit card at a gas station to fill up your gas vehicle, when you enter your credit/debit card information to charge your electric vehicle, a hold is placed on your account. This $20 hold will revert to the actual cost of your charging session as soon as your credit/debit card company approves the charge. This hold can last anywhere from 0-3 days. The length of time is determined by individual credit card companies. Please note: the $20 hold will apply to all credit and debit card transactions initiated through the 1-800 automated system.
As long as you have a balance of $0 or greater in your SemaConnect account, you can begin a charging session at any SemaConnect station. If your account has a negative balance, your account will attempt to replenish at a multiple of your pre-selected replenishment amount ($20-200). This will be a one time charge to bring your account back to $0 or higher. Example: If you have a negative balance of $45 and an account replenishment amount of $20, your credit/debit card will be charged $60 (rather than three separate charges of $20).
We're here to help! Call us at 1-800-663-5633 to speak with our team.
Blink Members
Anyone can charge at a public Blink charging station. No membership is required. If you are not a Blink member, download the Blink Charging mobile app and start a charge session as a guest or pay with an RFID credit card. Becoming a Blink Member does have its advantages. As a member, drivers receive discounted rate at public charging stations on the Blink Network across the country.
No. Becoming a Blink Member is free.
As a Pro member, you received discounted charging at Blink charger, you can conveniently load funds into your account via the Blink Charging mobile app, set-up auto reloads when funds run low, and as a Pro member you will be the first to know about future discounts, promotions, and giveaways.
No, you may see a $25 authorization fee displayed in the credit card account provided. This is an authorization hold and is not a charge. However, in order to use a Blink charger you will need to add funds to your account. To streamline this process, at the time of account set-up we conveniently ask you to add funds to your account. You are able to skip this step if you’d like but remember, you will need funds in order to charge.
Because who doesn't like surprises? Often, we provide birthday surprises for our members. So, we need to know when to send them your way!
After logging in to your Blink Account on the Blink Charging mobile app, click on the Account tab. This will give you access to manage your account, update your password, payment options, manage your Blink Card and Blink Codes, and update vehicle information, and view your charge history. Manage Account This is where you can manage your Blink Membership and personal details:
- Update your contact information
- Customize your Blink profile
- Delete Account
- Update password
- After choosing a new password, click update
- Update or add credit card information
- Update billing address
- View account balance
- Manage auto-refill options
- Create Blink code
- View transaction history
- View your current activated Blink card
- Request or activate a Blink card
- Rename your card
- Add a new vehicle
- Update or delete your vehicle information
- View Blink public charging history
- View how much kWh energy was consumed, gallons of fuels have been saved and pounds of CO2 have been reduced by your Blink public charging history
- View home charging history
- View how many kWh of energy was consumed, gallons of fuel have been saved and pounds of CO2 have been reduced by your Blink home charging History
No. Your residential Blink unit is tied to your home utility bill. This is a relationship between you and your utility. Fees only apply to commercial Blink chargers that are available in commercial or publicly available areas.
No. However, it is recommended to add funds at the time of sign-up so that you can start using your membership. During the membership process, you can skip this step and choose to add funds after registration if you prefer.
EV 101
Charging rates for our stations are indicated on the chargers. Charging rates are also displayed on the Blink Charging mobile app when you select a charging station. Charging rates vary from location to location, type of equipment. The actual cost to fully charge a vehicle depends on the car. Users should refer to their owner’s manual for battery size and charge speeds to help determine charge costs. On the Blink website, you can find information about charging fees and how they are determined. Blink Customer Support can also help users determine charge costs. You can reach Blink Customer Support at (888) 998-2546.
Most of our charging stations are available for public usage, however, some locations might be restricted to certain groups (i.e. employees or tenants only). Please refer to station details on the Blink Mobile App for more information.
The length of time necessary to charge an EV depends on the rate at which the car can receive a charge. To complete a charge from empty to full on a Level 2 EV charger, it can take a few hours to overnight. Refer to your vehicle’s owners manual for more detailed information.
We offer Level 2 electric vehicle charging stations, which provide a maximum of 240 volts with 80 amps of power to recharge an EV battery quickly, and DC Fast charging stations (DCFC), which are compatible with some electric cars and provide a rapid charge, typically deployed on 480 amp circuits and range from 30kW to 350kW. Please refer to the Blink Map or the Blink Charging mobile app to see what type of EV charging a station offers.
Level 2 charging is the most common EV charging type and is compatible with all electric vehicles sold in the United States. DC Fast Chargers offer a faster charge than Level 2 charging, but it is not compatible with all electric vehicles. For more information, visit our EV Charging Equipment page.
In order to provide the infrastructure required to support EV charging, there are various costs involved, including electricity fees and reimbursement, transaction fees, host payments, service, and maintenance. We consistently review and evaluate our pricing policies.
Charging & Operation
Drivers can access and initiate charging sessions at public Blink EV chargers via the Blink Charging mobile app, the Blink membership card, or customer service.Blink Charging Mobile App*: Once you open the app, you can create or sign into your Blink account. Locate the closest Blink EV charging station on the Blink Charging mobile app. Select a location and view the location's details. Select a station and click "Charge." Click "Start Charge" to begin your charging session. You can pause or stop your charging session anytime via the Blink Charging mobile app. The Blink Charging mobile app is available on Google Play for Android devices and the App Store for iOS devices. You can also charge as a Blink Guest. Click on “Charge as Guest”. Continue through Guest payment verification and the in-app instructions to begin a charge.Blink Membership Card: Hold your Blink RFID member card to the RFID reader on the charger and follow the on-screen instructions. Your Blink card is associated with your Blink Member account and payment information. Drivers can request a free Blink card by becoming a Blink Member and contacting customer service at (888) 998-2546.Blink Customer Support: Call (888) 998-2546 for our customer support team to help you start a charge on a Blink charging station. *Please be advised that to create a Blink Member account or Blink Guest code, a $25 authorization fee will display on the credit card account provided. This is for authorization purposes only, you will be charged. Fees will not be charged to your account until you add funds to your account.*
With a Blink Code or Blink Guest Code you can use any of our publicly available charging stations. Get a Blink Code via the Blink Charging Mobile App: Download the Blink Charging mobile app. If you prefer to charge with a Blink guest code, simply select “Charge as Guest”, enter your payment information and continue to begin your charging session.Call us for a Blink Code if you cannot connect to the Internet or do not wish to use the Blink Charging mobile app at (877) 942-2096. Our team can issue a Blink Code from your account or get you started with a guest Blink code to get you charged. Please note that you can have multiple Blink Codes and that they expire after 12 hours. Your account or credit card will not be charged until you have used the code. Unused codes do not incur costs.
The Blink IQ 200 charging stations are compatible with all electric vehicles that use the J1772 plug, which is standard on all North American vehicles. The Blink units can also charge Tesla model vehicles with the Tesla adapter available directly through Tesla.
When the charge is complete, the charger will display a steady green light at the charger port rather than the flashing green while it is actively charging. In addition, the charger screen will indicate the charge has been completed. Blink members who have opted in for communications may receive a text message, email, or both, alerting them that their charge has been completed. The Blink Charging mobile app can also provide you will notifications. To change notification settings, go to “Account,” click on Notifications, & you can set to opt into the app, SMS, or email notifications. Remember to move your vehicle from the EV spot so that others may charge.
For a Level 2 charger, press the lock release button on the charger connector, unplug it from the car, and return it to the station; the charge will automatically be terminated. Please note that some vehicles have locks on the charging port, and you will be unable to unplug the charging cord unless the car is engaged. If you’re operating a DC Fast Charger, be sure to press the STOP button on the screen before unplugging from your vehicle. On the Blink Charging mobile app, once you select a charging station and begin a charge, you can pause, end, or restart during the session at any time.
Contact the valet or building management alerting them that a non-EV is parked in the EV spot and request to have the vehicle moved so that you can charge.
Typically, no. However, please verify with your building’s management or valet staff for full details.
Once a charge has been initiated, the light on the unit will display blue. The charger screen will also indicate charge status. Most EVs also display current charging status in the dash of the vehicle.
When the power turns back on the unit will go through its reboot and test cycles. Upon successful completion, it will automatically return to its waiting to charge state. To continue charging you will need to initiate a new session.
If there is an issue with the EV charging station or charging, please contact Blink Customer Support at (888) 998-2546 or via email at support@blinknetwork.com, available 24/7. On the Blink Charging mobile app, when you select a station to begin your charging session, click on “Report Issue.” You can choose the issue, describe the issue, and add an image. Once you are done, click “Submit.”
You can locate and view the real-time status (available, in-use, etc.) of Blink’s EV charging stations on the Blink Charging mobile app, available for iOS or Android devices. On the Blink Charging mobile app, you can search for charger location by zip code, city, business, category, or address, and filter results by speed, availability, hours, or connection type. You can also find Blink EV Charging stations on Google Maps, Apple Maps, and other popular mapping applications.
You can find information regarding EZ-Charge and No Charge to Charge at www.ez-charge.com or by calling Blink Customer Support at (888) 998.2546.
Refunds for fees that are determined to be erroneous will be made to a user’s payment method or Blink member account if the user is assessed for EV charger usage on the Blink Network that has not taken place and the user is able to reasonably prove that this usage has not taken place within 45 days of the charge event. If a member disputes a credit card charge directly with their credit card company, their Blink Membership account will be suspended for the period of the dispute, unless the dispute is tied to a claim for an erroneous fee for usage on the Blink Network that has been proven by the user and accepted by Blink Charging. Credit balances will not be refunded.
Absolutely. If you find a charger is offline, simply start the charging session as you would normally. The station will charge your battery as normal and will store the session information locally. Once the charger comes back online, it will automatically send the session information to Blink. At this point, you will be charged for the session as you normally would.
Yes. In order to enjoy the benefits associated with Nissan's No Charge to Charge ("NCTC") program, you must activate your EZ Charge card on the EZ Charge website and register it with the Blink Network. Any charging sessions on the Blink Network which do not utilize the EZ Charge card and/or utilize non-participating NCTC Blink stations will not be eligible for NCTC benefits.
For instructions on installation and operation of the HQ 150 Home EV Charging Unit please see the instructions manual
If there is an issue with the EV charging station or charging, please contact Blink Customer Support at (888) 998-2546 or via email at support@blinknetwork.com. Our team is available 24/7. On the Blink Charging mobile app, when you select a station to begin your charging session, click on “Report Issue.” You can choose the issue, describe the issue, and add an image. Once you are done, click “Submit.”
