Thank you for choosing Blink. Below you will find answers to the most commonly asked questions about charging your electric vehicle on Blink’s EV charging stations. For additional information or assistance please call us at (888) 998.2546.
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Blink Membership
Anyone can charge at a public Blink charger. No membership required. If you are not a Blink member, payment can be made using a Blink Guest Code, available from any computer, mobile device, on the Blink Mobile app or by contacting Blink Customer Support at (888) 998.2546. However, becoming a Blink Member has its advantages. As a member, drivers receive discounted charging fees at public charging stations on the Blink Network across the country. Blink Memberships are free.
No. Becoming a Blink Member is free.
Both memberships have discounted fees and access to the Blink Network, but when you are a Pro you have the convenience of loading funds into your account, discounts on the home charger, you can win giveaways and more.
The convenience of loading funds into your account to access at any time, discounts on the home charger, giveaways and more.
No, however, you may see a $25 authorization fee displayed in the credit card account provided, but will not be charged until you use a station. This is for authorization purposes only.
Because who doesn't like surprises? Often, we provide birthday surprises for our members. So, we need to know when to send them your way!
After logging in to your Blink Network account, click on the Account tab. This will give you access to choose: Profile, Blink Cards, Blink Code, Vehicles, and Account History to customize your information. Profile This is where you can sign up or manage your Membership, personal details and preferences:
- View your current Membership plan and benefits
- Update your contact info and customize your Blink profile
- Change or view your credit card that is linked to your Membership
- • Choose the Email or SMS notifications that you would like to receive
- • After updating your preferences, click submit!
- View your current activated Membership Cards
- Request or activate a Membership Card
- Rename your card or report a lost card
- Track all your Blink charging transactions
- Search or download your Account History
No. Your residential Blink unit is tied to your home utility bill. This is a relationship between you and your utility. Fees only apply to commercial Blink chargers that are available in commercial or publicly available areas.
No. Although it is recommended so you can start using your membership. You can choose to add funds after registration.
EV 101
Charge rate for our stations are indicated on the machines. Charging rates vary from location to location, and the cost to fully charge a vehicle is dependent upon the car. Users should refer to their owner’s manual for battery size and charge speeds to help determine charge costs. On the Blink website you can find information about charging fees, and how they are determined. Blink Customer Support can also help users determine charge costs. You can reach Blink Customer Support at (888) 998.2546.
Most of our charging stations are available for public usage, however, some locations might be restricted to certain groups (i.e. employees or tenants only). Please refer to station details on the Blink Map or the Blink Mobile App for more information.
The length of time necessary to charge an EV depends on the rate at which the car can receive a charge. To complete a charge from empty to full on a Level 2 EV charger, it can take a few hours to overnight. Refer to your vehicle’s owners manual for more detailed information.
We offer Level 2 electric vehicle charging stations, which provide a maximum of 240 volts with 80 amps of power to quickly recharge an EV battery, as well as DC Fast charging stations (DCFC), which are compatible with some electric cars and provide a rapid charge. Additionally, some of our Level 2 EV chargers provide an additional port for Level 1 charging, which provides 120 volts.
Level 2 charging is the most common EV charging type and is compatible with all electric vehicles sold in the United States. DC Fast Chargers offer a faster charge than Level 2 charging, but it is not compatible with all electric vehicles. For more information, visit our EV Charging Equipment page.
In order to provide the infrastructure required to support EV charging, there are various costs involved, including electricity fees and reimbursement, transaction fees, host payments, service, and maintenance. We consistently review and evaluate our pricing policies.
Charging & Operation
Drivers can access and initiate charging sessions at public Blink EV chargers via the Blink Mobile App, Blink Membership Card, Blink Code, or by contacting Blink Customer Support. Blink Mobile App: Once you locate and select the Blink EV charging station on the Blink Mobile App, you have multiple options for beginning the charging session, including signing into your Blink Member account or continuing as a Blink Guest and entering your credit card information directly into the App. An updated version of the Blink Mobile App is currently available on Google Play for Android devices and on the App Store for iOS devices. Blink Membership Card: Hold your Blink card to the RFID reader on the charger and follow the instructions on the screen. Your Blink card is associated with your Blink Member account and payment information. Drivers can receive or request a free Blink card by becoming a Blink Member. Blink Guest Code*: A Blink Code can be generated via the Blink Mobile App, at Blinkcode.com, or by calling Blink Customer Support. If you're a member, you can also login to your Membership Portal and click "My Blink Codes." Use your generated Blink Code at any Blink charger by selecting, "Not a Member? Charge as a Blink Guest," then follow on-screen instructions to begin charging. If you're not a Blink Member, you can still charge at one of our public chargers. Just purchase a single use Blink Guest Code with your mobile phone, tablet, or computer. *Please be advised that in order to create a Blink Member account or Blink Guest code, a $25 authorization fee will display on the credit card account provided. This is for authorization purposes only. Fees will not actually be charged to your account until you use a station.*
With a Blink Code or Blink Guest Code you can use any of our publicly available charging stations. Blink Codes for Guests: Even if you haven’t signed up with Blink, you can purchase a one-time-use Blink Code. Simply visit our secure site: Blinkcode.com and buy one when you’re ready for a charge. Blink Codes for Members: If you’ve forgotten your Membership Card, you can still enjoy low member rates by using a Blink Code at the charging station. With a Blink Code you simply choose the “Not a Member? Charge as a Blink Guest” option on the main screen. Then click the Enter Your Authorization Code and begin charging. Get a Blink Code via Smart Phone If you have a smart phone, download the free Blink Mobile app. When you’re away from home you can use the app to locate available charging stations nearby, get alerts when your car is charged and generate a Blink Code. Just make sure you’re logged in with your Blink Account. Your code will be displayed on your phone’s screen and be emailed to you. Generate a Blink Code Online: You can also create a code, and see any that you have waiting to be used, when you login to your account on the Blink Network. Once you’ve logged in, click on Account, then on Blink Codes. If you generate a new code, it will be emailed to you for use when you’re away from home. Call us for a Blink Code if you’re not able to connect to the Internet, but need a charge at (888) 998.2546. Our team can issue a Blink Code from your account and get you charging. Please note that you can only have one Blink Code active at a time and that they expire after 72 hours. Your account is not charged until you have used the code.
The Blink IQ 200 charging stations are compatible with all electric vehicles that use the J1772 plug, which is standard on all North American vehicles. The Blink units can also charge Tesla model vehicles with the Tesla adapter available directly through Tesla.
When the charge is complete, it will display green, and the charger screen will indicate the charge has been completed. Blink members who have opted in for communications from Blink will also receive a text message, email, or both, alerting them that their charge has been completed. Remember to move your vehicle from the EV spot so that others may charge.
For a Level 2 charger simply press down the lock release button on the charger connector, unplug it from the car, and return it to the station, the charge will automatically be terminated. Please note, some vehicles have locks on the charging port, and you will be unable to unplug the charging cord unless the car is engaged. If you’re operating a DC Fast Charger, the process is almost the same as a Level 2, just be sure to press the STOP button on the screen before unplugging.
Contact the valet or building management alerting them that a non-EV is parked in the EV spot and request to have the vehicle moved so that you can charge.
Typically, no. However, please verify with your building’s management or valet staff for full details.
Once a charge has been initiated, the light on the unit will display blue. The charger screen will also indicate charge status. Most EVs also display current charging status in the dash of the vehicle.
When the power turns back on the unit will go through its reboot and test cycles. Upon successful completion, it will automatically return to its waiting to charge state. To continue charging you will need to initiate a new session.
If there is an issue with the EV charging station or charging, please contact Blink Customer Support at (888) 998.2546, anytime, day or night.
You can locate and view the real-time status (available, in-use, etc.) of Blink’s EV charging stations on the Blink Map or the Blink Mobile app, available for iOS or Android devices. We also own and operate EV chargers on other EV charging networks, including ChargePoint, GE, and Sema Connect. However, while we may own some of these competing units, the network and technical support for them must come from the manufacturer/operator. You can also find Blink EV Charging stations on Google Maps, Apple Maps and other popular mapping applications.
You can find information regarding EZ-Charge and No Charge to Charge at www.ez-charge.com or by calling Blink Customer Support at (888) 998.2546.
Refunds for fees that are determined to be erroneous will be made to a user’s payment method or Blink member account if the user is assessed for EV charger usage on the Blink Network that has not taken place and the user is able to reasonably prove that this usage has not taken place within 45 days of the charge event. If a member disputes a credit card charge directly with their credit card company, their Blink Membership account will be suspended for the period of the dispute, unless the dispute is tied to a claim for an erroneous fee for usage on the Blink Network that has been proven by the user and accepted by Blink Charging. Credit balances will not be refunded.
Absolutely. If you find a charger is offline, simply start the charging session as you would normally. The station will charge your battery as normal and will store the session information locally. Once the charger comes back online, it will automatically send the session information to Blink. At this point, you will be charged for the session as you normally would.
Yes. In order to enjoy the benefits associated with Nissan's No Charge to Charge ("NCTC") program, you must activate your EZ Charge card on the EZ Charge website and register it with the Blink Network. Any charging sessions on the Blink Network which do not utilize the EZ Charge card and/or utilize non-participating NCTC Blink stations will not be eligible for NCTC benefits.
For instructions on installation and operation of the HQ 100 Home EV Charging Unit please see the instructions manual
Other Support
Please complete this form and we'll contact the property owner/manager to discuss installing an EV Charging station.
Yes. The public charging credit that came with your HQ 100 expires 12 months from the date of the credit. For more details, please contact Blink Customer Support.
