Thank you for choosing Blink. For additional information or assistance please call us at (888) 998.2546 ext.2
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SemaConnect Host
We will be merging our site host accounts into a single Blink account. During this process, if we have any concerns or questions regarding your host account, a representative will contact you individually.
Following the transition to the Blink Network, site hosts will be able to manage their chargers on the new Blink Network. Site hosts will be provided information during and following the transition on how to log into and utilize the Blink Network. Additional resources and training opportunities will be communicated during the transition.
No, your physical charging stations will not change. However, as we transition to the Blink Network, several visual cues will be updated so that drivers can understand the hardware operates on the Blink Network with the Blink Charging mobile app. These include the unification of charger status LED colors, updating station screen displays with the Blink name, and in time, updating the branding on the outside of the hardware.
Currently, in-field charging equipment will only be rebranded on a case-by-case basis. Charger screen cues will inform drivers that SemaConnect equipment is now on the Blink Network.
Yes. Upon transition to the Blink Network, all deployed equipment will have the updated firmware to allow for the displays and LED color changes. Equipment deployed after the transition will be updated immediately upon commissioning of the charger in the field.
Yes. Custom screen displays will remain on the charger and will be integrated into the new Blink display. Following the transition, you can email hostsupport@blinkcharging.com for assistance with changing your custom display.
No. We anticipate requiring a maintenance window as we bring existing SemaConnect chargers off of the SemaConnect Network and redirect to the Blink Network. During this time, only EV drivers with the existing SemaConnect member card will be able to start a charge on the SemaConnect chargers. We will be communicating to both site hosts and drivers well in advance of any maintenance window and its anticipated duration as it gets near.
Yes. Stations that do not require authorization will not experience an interruption in service during the network transition.
Yes. Although existing SemaConnect member cards will work on SemaConnect hardware, we encourage all drivers to use the Blink Charging mobile app so that they can also utilize Blink hardware should they need to.
No. The rates that you currently offer at your location will be unaffected by this transition.
Following the network transition, former SemaConnect members will now have a Blink membership. Drivers will use their new Blink membership to charge on both SemaConnect and Blink hardware using the Blink Charging mobile app. Driver information and account balances will be automatically transferred.
To ensure your account remains secure, the first time you log into the Blink Network following the transition, you will be prompted to change your password. Simply click the reset link, and a temporary password will be sent to your email on file. From there you can create a new password and log in.
Ensure your contact information is up to date on the SemaConnect Network prior to the transition to the Blink Network. We will be communicating to you what to expect throughout this process and will move your account to the Blink Network automatically.
At this time, there will be no changes to our business relationship.
Yes, all SemaConnect members will be notified throughout this process including next steps and when to expect the maintenance window.
We will be sharing information about the Blink Network in the coming weeks. Throughout the transition process, we will also be hosting site host and channel partner training webinars live and on-demand to help you get started.
We anticipate the network transition to be completed before the end of Q2 2023.
We are not just welcoming SemaConnect hosts, drivers, and hardware to Blink but will begin to bring all of SemaConnect into the Blink brand. As such, you you may have noticed our email addresses have changed to BlinkCharging.com, our social media has transitioned to Blink Charging, and our website redirects to Blink Charging. We are very excited to be fully integrated into Blink Charging and to have you on this journey with us. Stay tuned to our communications for details as they are released.
You may reach host support anytime at hostsupport@blinkcharging.com or 888.998.2546.
Throughout this process, you can email us at hostsupport@blinkcharging.com if you have any questions or concerns regarding the transition of your host account from SemaConnect to Blink.
Be sure to have a current email on file and watch for our communications regarding the transition. You can also return to this page as it will be updated frequently. Lastly, please follow Blink Charging social media for updates during and following the transition.
Sales & Products
Level 2 charging is the most common type of EV charging. Most EV chargers are compatible with all electric vehicles sold in the United States. DC Fast Chargers offer a faster charge than Level 2 charging, but may not be compatible with all electric vehicles. For more information, visit our EV Charging Equipment page.
Yes, Blink equipment has been tested to be weatherproof. They can withstand normal wear and tear due to daily exposure to environmental elements and are stable for extreme weather conditions.
Yes! We offer an array of marketing and promotional materials to help you get the word out about your EV charging stations. Please refer to the Host Resources page.
Typically, there are incentives available. To learn about federal, state, and local incentives that are currently available, please visit the Incentives page of our website.
Different countries and localities have different standards and requirements for electrical equipment. Currently Blink offers the IQ 250-EU for the European markets, but we are working diligently to deploy EVSE solutions all over the world.
We can deploy more stations with available power or by utilizing local load management. Call your Sales Executive or contact us at (888) 998.2546 to get started.
Management
EVSE Installations should always be performed under the guidance of a certified electrician or electrical engineer. Conduit and wiring runs from the main electrical panel, to the charging station's site. The charging station is then installed according to the manufacturer's specifications. You can find out more information from the Construction Resources for EVSE Installation page.
A full site assessment should be conducted in order to determine the best location for EV charger installation. Please refer to the Site Assessment in the Construction Resources for EVSE Installation page.
Yes. Blink chargers are ADA compliant. For more information please refer to the Construction Resources for EVSE Installation page.
Local load management allows for multiple chargers to share and distribute power for a single electrical panel or circuit.
Blink charging stations can be set for a predetermined per kilowatt, or time-based, price. The chargers can also be set to free. When working with a Sales Executive, they help you understand what is best for your facility.
No, assuming there is cellular signal at the installation site. If cellular signal is weak you may need WiFi or a cellular repeater.
The unit light will display blue if it is plugged into an electric vehicle and charging. If it is plugged into a vehicle and displays green, it means that the charge has been completed, and the station is available to be used by another EV driver.
When the power turns back on, the unit will go through its reboot and test cycles. Upon successful completion, it will automatically return to its waiting to charge state. If a vehicle was charging at the time the power went out, the driver would need to restart their charge.
Typically, if the station won’t turn on or the screen does not display, the breaker feeding the unit has been tripped or is turned off. Please check the breaker. If the breaker is on and the unit still does not work, please contact Blink Network Operations Center (NOC) at (888) 998.2546 x2.
Commissioning refers to the process of activating your already installed EV chargers on the Blink Network.
If your unit displays a “not commissioned” message, please contact Customer Support at (888) 998.2546
Network
You should have received an email asking you to activate your account, if you did not receive, please contact our Host Support team at hostsupport@blinkcharging.com. If you have login credentials, access your account by clicking here to enter your email and password.
Please email our Host Support team at hostsupport@blinkcharging.com or call 888.998.2546 x2 and we will resend your login credentials.
You can contact Host Support by calling (888) 998-2546 x2 or emailing hostsupport@blinkcharging.com.
